It's the little things that we do at Terrablu that make such a big difference for our clients and their families. Such as the attention our care heroes give to the small details of our clients' care, physical health and mental wellbeing which enables them to enjoy a fulfilling quality of life - and gives peace of mind to their relatives. Or the extended training we provide to make sure our staff have a wide range of skills to enable them to look after our clients' needs on every level. And the enhanced rates of pay that we offer to attract the most caring, attentive, committed staff. On their own, they may seem like little things. But they add up to creating home care with a big difference.
Improving the quality of life for our clients to enable them to live fulfilling, dignified, independent lives in their own homes for as long as possible is what drives us. We achieve this through providing warm, personal, respectful care that not only meets their physical needs, but also connects with our clients emotionally and respects them as individuals.
Our clients are at the centre of everything we do. We provide individual care packages, built to meet your exact needs and devised in consultation with you. We review your care package every three months (or more frequently if necessary), to make sure that we continue to provide the support you need, agreeing any changes with you. Our care is both tailored and flexible: it can be scaled up or down as necessary, to provide you or your relatives with extra support or respite, as required.
It's your care, so we make sure we keep you informed at very stage. We agree your initial care package, and any subsequent changes, with you and your relatives. If we’re running late because another client needs additional support, we let you know.
As a TerraBlu client, you’ll be given access to manage your care confidentially and safely through TerraBlu Online, including seeing when your carers will next be visiting you, managing your account and requesting changes to your care.
Our 'Older Living' news portal keeps our clients and their relatives informed about Terrablu news, industry developments, relevant health updates and anything else we think you may find of interest while managing care for you and yours.
We understand that arranging care is often a shared decision and a shared journey. We also know that relatives can provide a vital physical and emotional bridge to help keep older people connected with their memories and able to live independently successfully. That’s why we’re here for the whole family: the people we care for and their relatives.
We make sure we keep everyone involved in the loop at all times: we discuss changing needs and agree appropriate solutions together. We share our expertise with you, so that together we can provide the best care and support for your loved one. And we keep you informed with relevant health research, dementia insights and TerraBlu news through our 'Older Living' news portal.
As the frontline carers, our care heroes are often the first to notice if you're not feeling your normal self. We make sure you get the support you need, when you need it, liaising on your behalf with other medical and care professionals, including GPs, district nurses, pharmacies, physiotherapists and dedicated cancer and palliative nurses, where necessary.
We are the only local homecare agency that has a formal partnership with Age UK. This enables our clients to access Age UK facilities and services seamlessly, from helping you to manage jobs around the home and maintaining your garden to keeping on top of bills and paperwork.
"Each person's needs and personal preferences had been assessed before support was provided and were regularly reviewed. This ensured that the staff could provide care in a way that met people's particular needs and wishes. Personal records included people's individual care plans, likes and dislikes and preferred activities. The staff promoted people's independence and encouraged them to do as much as possible for themselves."
A new client didn't like being looked after by a professional carer, so our carer changed into her own clothes during her first visits until she had won her confidence. It was an unusual request, but we understood that for this lady, being visited by someone in uniform was a visual reminder of her growing dependency.