Helping the elderly and people with dementia to live independently in their own home means offering a range of recognised care services. But while we offer a standard range of services, there is nothing standard about the way we deliver them. Every care package is unique to meet the individual needs of the client. And if they have slightly unusual requests, we will try and accommodate these as well.
For example, one of our regular clients didn’t want to feel like she was being looked after by a professional carer when we first started visiting her, so she asked that our staff didn’t wear uniform; she wanted to feel that it was just a friend popping in to help out a bit. Of course, Gabby, who looks after her, wears uniform for the rest of her round, so she found a compromise to allay the concerns of her new charge: she kept her black, regulation trousers on, but changed into a casual top for this one client.
It’s the first time we have had this request, but we understood that for this client, being visited by someone in uniform was a visual reminder of her growing dependency. That’s why we found a way to make her feel comfortable; understanding and allaying the concerns of our clients is fundamental to winning their trust so we can give them the support they need.
As for Gabby, she no longer has to change out of her uniform: she has won the client’s trust and respect, and the lady is now quite happy that she is being assisted by a professional carer. She is even happy to go out on excursions with Gabby in her uniform.
We understand that the small things make a big difference to our home care clients in the Tonbridge, Tunbridge Wells and Sevenoaks areas, so we always do our best to accommodate their requests.
To find out more about how we can help you or your relative enjoy independent living, call 01892 529429 or request a callback.