Sometimes the care our clients need doesn’t fit neatly into their allotted visiting times. When that happens, whenever they can, our excellent home care team will rearrange things to give the support they feel the client needs.
What would you do if you visited an elderly client to discover she had a loose tooth causing her pain? The first thing our fabulous carer did was to call the office and ask our Director of Care to book an emergency dentist’s appointment. The problem was, the only available appointment was outside of our carer’s visiting times. But if the client didn’t make the appointment, she was going to be left in pain for days.
So our carer took the client to the dentist in her own time. Why? “Her daughter doesn’t live locally so she couldn’t get her mum to the dentist for several days. It wouldn’t have been right to leave her to suffer in pain – she was distraught just thinking about it.”
Our excellent home carers consistently go beyond the call of duty to deliver the type of care to our elderly clients and those with dementia in the Sevenoaks, Tunbridge Wells and Tonbridge areas that they would want their own mums and dads to enjoy. It’s why they’re our Care Heroes.
To find out more about how we can help you or your relative enjoy independent living,
call 01892 529429 or request a callback.